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Clickin's Store Surveys tools are web-based benchmarking that help clients
improve performance based on actual customer or employee feedback. Designed
to be used for either customer or employee feedback, Clickin's tools provide
clients with the ability to examine information about an individual
location's performance relative to other locations on a regional or national
level.
What Clickin's Store Survey Benchmarking System Delivers:
- Straight-forward, low-cost system for conducting customer or
employee satisfaction surveys.
- Efficient collection of up-to-the-minute information about
individual store performance in the eyes of your own customers.
- Cost-effective tools for gathering intelligence to increase
profitability while maintaining extremely high levels of privacy and
security.
Perception defines customers' reality.
Mystery shopping can collect objective information about compliance with
corporate standards. But it's what the customer THINKS and FEELS that
determines how often they purchase and how much they buy. Clickin's Store
Surveys system adds meaning to mystery shopping by identifying the highest
impact drivers based on actual customer perception.
Set Up
- Set up is completed with a single location or a group of stores.
- We'll do the set-up for you or you can do it using our flexible
management tool.
- Custom questions can be added for one or all stores - to track the
success of a promotion, price reduction, or other tests unique to that
location.
- Include questions from your suppliers or partners.
Data Collection
- Invitations distributed in the store or via email invite your
customers to take the survey through a private URL or 1-800 number
designated for your exclusive use.
- Survey can be customized with individual store/location name and
unique information.
- Customers complete the survey, and receive an incentive or coupon
that returns them to the store.
- All data is warehoused securely, and your confidential and
proprietary reports are made available to you securely.
Permissions/Access/Security
- Multiple levels of security and access.
- High security with 128 bit encryption.
- Unit and company managers can deploy standardized surveys in
customizable format & generate confidential individualized reports.
- Password-protected for each level of security. A company can deploy
a survey across an industry and protect the confidentiality of each store's
data
Reports
- Secure and flexible permissions settings to provide each store with
complete control over access to their individual location or company data.
- Reports can be run at any time for one particular store or for a
group of stores.
- Survey responses are analyzed against industry benchmarks to
determine objective measurements.
- Data is reported to compare performance against your industry's
standard metrics.
- Responses to custom questions can be analyzed to determine the
performance of a new promotion, advertising campaign or price test (can test
different promotions in different stores)
- Clickin staff are available to create customized questions and
reports at your request
- Receive customized reports that include demographics, and answers to
all relevant questions. This provides suppliers and partners with
unprecedented ability to have real-time access to product success in
different stores - to test new products, promotions, prices and geographic
differences. This allows suppliers and partners to capture product
performance information in each store, company and industry.
Time
- Set up for a company is six weeks for a company-wide system.
- Surveys at your stores can be implemented in 2 weeks.
- Results are analyzed as they come in.
Cost
- Costs half of what traditional methods cost (paper, mall intercepts,
phone)
- One time set up fee, custom software programming, usage fee
Examples of Clickin's Store Survey System include MyCStoresOnline,
customized for the National Association of Convenience Stores.
www.storesurveys.com
www.mycstores.com
For more information, call: Martha Russell 512-236-9161 x.11 mrussell@clickinresearch.com
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Custom Research
Results and answers you need for your business decisions.
Audience Studies
Readership, advertising impact, and communication audits.
Store Surveys
Customer or employee feedback for individual locations or entire organization.
Customer Satisfaction Benchmarks
Compare to your own baseline or to national benchmarks.
The Slash Report
Comparisons of actual cell phone usage and costs by business and user profiles.
Other Reports
White papers, articles and invited presentations.
Clickin Research
3308 Windsor Rd.
Austin, Texas 78703
512-236-9161
info@clickin.com
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